Request for Tech Support

Tech Support Process: 

All technical support is initially provided via email. This approach enables us to quickly assist you, as 95% of cases can be resolved through instructional videos that address common issues. We have over 200 videos available, covering a wide range of topics.

To ensure the fastest resolution, please complete the support form, include the serial number, and describe the issue in as much detail as possible. A technician will then provide instructions on how to proceed.  Pictures and Videos can help diagnose the problem faster. 

If you are not the original owner of your Redline Embroidery Machine, the machine is no longer eligible for free support. If you require assistance with your machine, a consultation fee of $50 will apply for up to 30 minutes of support..  For payment, please click here.

We respond to inquiries daily during our business hours, which are Monday through Friday from 9 AM to 4 PM Mountain Time. If you don’t see a response in your primary inbox, please check your spam or junk folder, especially if you use Yahoo email. If you still don’t find a response, please contact us from another email account, preferably a Gmail address.  Email Directly: Click Here