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Frequently Asked Questions About Support
1- I turned ON my machine, and everything is in Chinese; it reads 12 needles when my machine is 15. What can I do?
Response: You will need to replace a coin battery on the motherboard Please follow the instructions in this video Click Here
2- I turned my machine on and the switch turned back off. What can I do?
Response: This happens because the emergency button is pressed, please release the emergency button by twisting the button clock wise and try turning on the machine again. Click Here for the Video.
3- My machine is giving an Error code number 19 Needle Position Abnormal. What can I do?
Response: This error is because the machine doesn't know in what needle the sewing head is in. Click Here for Video.
4- My machine is giving and Error code number 12 Main Shaft not in Position. What Can I do?
Response: This error is because the main shaft is not at 100 degrees, this machine must stop at 100 degrees in order to work properly. Click Here for Video.
5- My machine is giving an error code number 8 Pull Bar Error. What can I do?
Response: This error appears when you try to run the machine and your embroidery mode is off. Click Here for Video.
6- Certain designs with big satin stitches go out of registration what can I do to prevent it?
Response: It is very important to hoop properly with the stabilizer grabbed together with the hoop. However, there are other things that you can check on your machine to prevent designs from going out of registration, especially when the pantograph moves a little aggressively Please Check this Video.
7- My machine is not reading any needle when I manually move the sewing head and it is giving Error 19, What can I do?
Response: The potentiometer may be failing to tell the machine in what needle the sewing head is, we will recommend replacing it. Please watch this video.
8-Why do I see bobbin thread on top of my design?
Response: The bobbin may have low or no tension, please apply more tension to the bobbin thread, if continue showing white bobbin thread on top, loosen the tension on the upper thread. Please see this video. Tension video
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