Redline provides free email tech support for up to 5 years from the purchase date for original owners. If your machine is older than 5 years or was bought second-hand, complimentary support is no longer available.
During this 30-minute consultation, our team will help diagnose the issue and work toward a solution. While a fix cannot be guaranteed, we will do our best to get your machine running smoothly.
Please select your preferred consultation format: Email, Phone Call, or Video Call.
We only provide support during business hours, Monday to Friday from 9am to 4pm
Through email support, we share images, videos, and links that can help provide a solution for your machine.
Prefer to speak with us directly? Choose a phone call to explain your issue in detail so our technician can diagnose the problem and offer a solution.
If you prefer a video call, you can use this option to show the technician the problem or receive live instructions. We only use FaceTime or WhatsApp video call providers.